vivantio.comVivantio | Flexible Software. Focused Service. | Scalable ITSM Software
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vivantio.com
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Title:Vivantio | Flexible Software. Focused Service. | Scalable ITSM Software
Description:Vivantio is a leading ITSM software provider for service teams who demand more. Based on ITIL core priniciples, Vivantio's easy-to-use service management tool offers customizable features on a scalable platform. Rated best value by service teams for ease of use, flexibility and the service we provide to our customers.
Keywords:itsm software,itil,service management tool,vivantio,scalable itsm software,leading itsm software...
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itsm software | 2 |
itil | 0 |
service management tool | 1 |
vivantio | 17 |
scalable itsm software | 0 |
leading itsm software | 0 |
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Skip to content US: +1617-982-0390 | UK: +44-1934-424840 | info@vivantio.com FEATURES & PRICING CUSTOMERS ABOUT RESOURCES DEMO FEATURES & PRICING CUSTOMERS ABOUT RESOURCES DEMO Elevate Your Service LEARN MORE REQUEST A DEMO Vivantio provides an intuitive, flexible IT service management tool that empowers you to focus on what matters most - great customer service Home Andy Walsh 2020-02-19T22:01:10+00:00 FLEXIBLE ITSM SOFTWARE. FOCUSED CUSTOMER SERVICE. WE ARE ALL ABOUT SERVICE All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve. RATED BEST VALUE BY OUR USERS Our pricing is unique to our customers. We provide cost savings based on volume and pricing allowances for non-profits and educational institutions. FLEXIBLE LICENSE NEEDS FOR ALL We offer a variety of licensing options, including named and concurrent, which makes our product budget-friendly and convenient for teams of all sizes. WHY OUR CUSTOMERS CHOOSE VIVANTIO “The support team is exceptional. I can guarantee that when I raise a ticket using my reference number, I receive a response within 10 minutes, and 99.9% of the time, I receive a written response with a detailed guide on how to resolve my query.” For Customer Service Tony R., Service Desk Team Leader NG Bailey “After testing the product first-hand and now implementing it across our organisation, I can firmly say that we made the right decision choosing Vivantio. The product itself is easy to use for my employees and customers alike.” For Ease of Use Matt H., Support Analyst Team Lead Portal Partnership "I use Vivantio extensively for Change Management. Vivantio simplifies the workflow by assigning relevant tasks to appropriate teams and makes communication between our departments and our end customers efficient." For Features Zubair A., Network and Security Engineer Equinix EMEA “Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding, and the software is very easy to use. Great bang for the buck!" For Value Victor G., VP of Global Support iQor "It's great, it's flexible, and it's highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I've used." For Everyone Andy S., Senior Service Delivery Analyst Ricardo Design READ MORE OF OUR CUSTOMER SUCCESS STORIES HERE A LEADER IN SERVICE MANAGEMENT SOFTWARE With Vivantio, companies can manage incoming email, track messaging histories, route tickets to the right teams or employees, escalate critical issues, conform with scheduling, prioritize tickets and integrate with other service tools – all powerful, automated actions designed to increase efficiency across companies’ service teams. RUN YOUR SERVICE TEAMS LIKE A PRO Manage your core incident, problem, change, client and asset management needs with a powerful platform built API-first so all your key tools work together seamlessly. Create customizable ticket types and business units Route tasks to various teams using roles and permissions Manage business process across teams, departments and even customers View a snapshot of essential operational data from Vivantio’s home area Prioritize work using customizable ticket views, a load balancer and service details and history ENHANCE OPERATIONS WITH AUTOMATION Boost productivity, provide a more consistent customer experience and accurately record key performance metrics through service automation. Streamline tasks and approvals for your standard workflow processes Remove bottlenecks with intelligent routing and SLA-driven escalations Schedule reporting on KPIs associated with a change Manage your team’s workload more efficiently with Round Robin assignment Offer conditional choices for customer input to resolve issues more quickly WHITE PAPER BOOST YOUR SERVICE DESK WITH THESE NEW TICKET PRIORITIZATION STRATEGIES Improve performance by up to 10% with this newly researched methodology DOWNLOAD EMPOWER YOUR CUSTOMERS Build more productive customer service relationships with our integrated CRM features and customizable self-service portals. Easily access service tickets, record contracts and log purchased services Create dynamic customer portals with our simple to use drag-and-drop builder Enable customers to find their answers quickly in a searchable online knowledge base Keep company offerings in order with service catalog functionality UNLOCK METRICS THAT MATTER Hone in on service environment performance and business trends with real-time analytics, built-in dashboards and KPI measurement using our intuitive report-builder. Easily import or synchronize data with discovery systems Determine the average cost-per-ticket to the business Measure how the business is doing in meeting its contractual SLAs and underlying supporting OLAs Create dependencies and visualize the business impact of each asset should its status change Identify service pain points by tracking task completion time Inform managers about important performance data so they have oversight over their team TOP-RATED SERVICE MANAGEMENT SOFTWARE “What most impressed me about Vivantio was their responsiveness , their openness and their flexibility .” LET’S CONNECT We believe good customer service stems from making connections – human connections. Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants. During this conversation, you’ll learn: If our IT software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume. How it integrates with your current tools. Vivantio’s ITSM platform was built API-first. Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial. Already using our products and need some assistance? Contact our technical support team. VIVANTIO Flexible ITSM Software. Focused Customer Service. [email protected] VIVANTIO (US East): 200 Portland Street Boston, MA 02114 Phone: +1-617-982-0390 VIVANTIO (US WEST): 600 B Street San Diego, CA 92101 Phone: +1-617-982-0390 VIVANTIO (UK): 25-31 Boulevard Weston-super-Mare, BS23 1NX Phone: +44-1934-424840 Copyright 2019 Vivantio | All Rights Reserved | Terms and Conditions | Privacy Policy linkedin twitter facebook youtube Email We use cookies on this website to improve your user experience. By continuing to use the website, you consent to the use of cookies. OK Privacy policy...
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